Senior Linkage Line - Phone Specialist

Dancing Sky Area Agency on Aging provides services, support, and information to help rural older adults thrive. We are a group of dedicated professionals that work to create new services, supports, and relationships to meet changing needs of older adults. We are committed to meeting these needs with a person-centered approach along with equity and inclusion.

What type of individual are we looking for?

A passionate and meticulous human services professional who is:

  • Self-motivated.

  • Dedicated to providing the highest standard of services and support.

  • Strong cultural awareness who supports equity and inclusion.

  • Adept at telephone etiquette and customer service.

  • Capable of working independently and as part of a team.

  • Proficient problem-solving skills with ability to navigate complex situation with multiple variables.

 

What will you be doing?

  • Providing Person centered phone support to Minnesotans including advocacy support and various other topics.

  • Lean Medicare and complete Core Body of Knowledge.

  • Researching community-based supports and services.

  • Develop working relationships with community partners through outreach and training.

  • Develop and maintain professional working relationships with several stakeholders in long term care support services.

  • Identify and assist in completing applications and forms for various benefits someone might qualify for.

  • Attending on going learning and training opportunities.

What skills are needed?

  • Bachelor’s degree in social work, nursing, gerontology or closely related health and human services degree.

  • Minimum of two years of case management or care coordination in health care setting.

  • Excellent customer service skill and interpersonal skills.

  • Strong time management and organizational skills.

  • Valid driver’s license, proof of insurance and criminal background check.

  • Strong understanding of the aging process and caregiver challenges.

  • Demonstrated skills of navigating the long-term care service system.

  • Takes initiative and operates with sound judgment.

  • Salary Range 49,170-57,036 plus benefits.

 

BIPOC candidates encouraged to apply

We are an Equal Opportunity Employer M/F/ Disabled/ Veterans

Position open until filled

 

Please submit cover letter, resume, and references to:

Northwest Regional Development commission 

Att: Heather Pender

109 South Minnesota Street

Warren, Mn 56762

heather@nwrdc.org